Shipping & Returns
All orders of products, amounting to $150 or more will be shipped free of charge via myostomy.ca's choice of carrier. Orders less than $150 will be shipped prepaid and a flat freight fee of $15.00 will be added to the invoice. Extra shipping costs incurred because of special services requested by a customer, will be added to the invoice.
Estimated delivery time for orders to Quebec and Ontario: 5-7 business days from day after order receipt date
Estimated delivery time for orders to Atlantic Canada: 5-7 business days from day after order receipt date
Estimated delivery time for orders to Western Canada: 5-7 business days from day after order receipt date
Estimated delivery time for orders to the United States: 7-10 business days from day after order receipt date
Items on back order will be shipped within 1-2 weeks and communicated directly with the client.
Tracking numbers will be sent from My Ostomy and Canada Post once shipping waybill is created.
All returns must have written authorization from www.myostomy.ca. All returns must be sent prepaid to www.myostomy.ca. Returned items must be in the same condition as they were delivered, never have been used, and in the original packaging. (Items must be received in the original unopened containers. Partly full containers, those from which the seal, carton or label have been defaced or removed, will not be credited under any circumstances.) Goods older than 10 days are not returnable. Disposable goods and discontinued products may not be returned for credit or exchange. To return your unopened product, email firstname.lastname@example.org for an authorization number.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.